Are companies engaging in social causes because they genuinely want to help or because they recognize they can’t win in consumers’ minds if they don’t?
As Home Depot CEO Bob Bardelli put it, “Our duty as individual citizens and as corporations isn’t to simply wait for government to do everything for us, but to recognize government’s limitations and our own strengths, and pitch in to offer what we do best to help our fellow citizens.”
In addition to helping people, a little consumer preference and enhanced reputation never hurts. Consumers are taking note, especially the Millennials, of whom 74 percent are more likely to pay attention to a company’s message when they know a company has a deep commitment to a cause.
Some companies fulfill the social cause “requirement” with short-term campaigns or holiday promotions while others tie causes deeply to their business models. When done well, this cause branding can marry a brand with its good works in consumers’ minds.
Think of the success stories such as Dove with the Campaign for Real Beauty. Nike and The Lance Armstrong Foundation with the Live Strong Bracelet. McDonald’s and the Ronald McDonald House.
Another company hoping to get on that list is Levi’s with “We Are All Workers”. This newest iteration of the “Go Forth” campaign focuses on the hard-working spirit of the town of Braddock, PA, which is suffering from steady years of economic hardship. In addition to celebrating the pioneer spirit of several of the town’s residents by employing them as models in their campaign, Levi’s is donating more than $1 million to renovate Braddock’s community center and boost local farming.
In a world that looks for short-term gains, how committed long-term are brands to the causes they champion when it no longer pays the short-term dividends? Dove has stood by their Campaign for Real Beauty even though they have evolved their advertising communications. Benetton shocked the world in the 80s with their controversial advertising campaigns but despite accusations of being exploitative, they have been raising awareness for social issues through COLORS magazine since 1991. And Levi’s themselves have remained committed to fighting HIV/AIDS since 1982 when they became one of the first companies to publically the address the issue.
Will Levi’s leave Braddock when it no longer engages people in the same way? Or will they have the staying power required to turn a great idea into a meaningful long-term relationship?
What happens when brands don’t stay committed to these causes? Will consumers quietly stop buying their products or will they create social tirades against the brand? Or maybe they’ll just become more interested in the next brand to publicize their support for a cause.










Nice summation of this trend and linking it to an important demographic. Cause-related marketing often leaves a bad taste in my mouth because I know brands generally don’t remain committed, usually leaving one cause (AIDS, homeless, Katrina) for the next crisis (Gulf Oil Spill, you name it). I appreciate how you’ve documented a few companies that have stayed the course.
Wow! This post hits home. Some brands focus too much time on marketing their products, they fail to showcase their passion for social awareness and consciousness. But, it’s true, brand needs to stay committed to their causes and regularly publicize their support. Or else, the brand’s authenticity will be questioned.