Tag Archives: Brand Ambassadors
So you’ve covered the “How” with consumers, throwing more campaigns and incentives at them; you’ve even answered the big question of “Why should they care?” But consumer engagement can’t stop there. This year, engagement is going to happen more deeply and more authentically as brands turn to their employees to become the living expressions of the brand. From Zappos to Kraft, Urban Outfitters to Berkshire Hathaway, brands are recognizing the real, hidden value of their people as ambassadors – not just their role in the community, but as walking, talking, texting touchpoints. Brands need to find their champions and get rid of their detractors. Teach your employees the essentials of brand evangelism and see them become catalysts for broader brand loyalty.
Read MoreSanta goes Digital-Mobile-Social
No longer does the Macy’s Thanksgiving Day Parade Santa Claus usher in a holiday season of window displays. Today’s consumers start their holiday shopping research online and closer to Halloween, nearly a month before Black Friday and Cyber Monday. They use digital, mobile, and social media to shop both in stores and online – digital technology has changed the holiday shopping experience. But how are retail and other consumer brands adapting themselves to the digital-mobile-social marketplace for the holidays? And how can brands stand out in the flurry of holiday marketing?
Read MoreMind the Gap
The recent re-re-branding of the GAP brand raises some interesting questions about the power of crowds vs. the power of the brand itself.
Read MoreIs Procurement Hurting your Brand?
In tough economic times, companies turn to their procurement departments for more fiscally-disciplined policies that help reign-in unchecked spending and wasted resources. Increasingly, companies are subjecting strategic and creative services to standardized procurement processes across the board without differentiation. And while this is great for their bottom lines, it is restricting their ability to come up with the innovative ideas necessary for brand leadership.
Read MoreShort & Simple
Just ask Shorty—nicknames are rarely chosen by the ones who wear them, they’re assigned. And for major brands, those nicknames can wield immense power: they can permanently shift a brand name or image, and have the ability to solidify a connection with people’s daily lives—but only if the brand accepts that the nickname exists and has the guts to adopt it.
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