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2008 was a tumultuous year for business and branding with celebrations, scandals, wars and politics on a truly global scale. The environment went primetime and the world economy went into the gutter. Businesses got battered and consumers learned how much they mattered. How will brands adapt to this changing world? Who will get stronger and why? Who will disappear and will anyone notice they’ve gone?
Social changes influence brands and the businesses that build them. As we look ahead to 2009 we've analyzed some of the key trends that businesses must understand and leverage to ensure their brands stay relevant to their customers. It’s a process of natural selection, where the weak will wither and the strong will survive. The question is: where on the food chain is your brand and those you care about? Are you staying on top of what’s going on?
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After years of incredible growth and consumer spending we now find ourselves deep in the midst of a global recession. 2009 looks to be a very difficult year for many consumers, businesses and brands – so what do brands do in these tough times? The initial reaction so far appears to be – cut prices or do nothing! Companies aren’t spending, consumers aren’t buying, no one has credit and fear is ruling the market. In fact the only brands that are even doing remotely well are price players like Walmart, Target and McDonald’s or household essentials produced by P&G and Johnson & Johnson. Value is the word of the moment – or is it?
Value brands do not just compete on price. Although price is important, value brands also deliver a strong brand experience through customer service, quality products, and brand consistency. Businesses today must adapt their operations, marketing and advertising strategies to remain competitive and relevant, but staying true to the brand is fundamental. This is easily said for necessity-based brands that can better weather a recession, and will inevitably use this opportunity for growth at the expense of competitors. But for lifestyle, luxury or experience brands, the most dangerous pitfall will be the temptation to digress from what defines them in favor of value-based messages. Especially for these image brands, upholding what they stand for is what will keep consumers identifying with them – and that means staying on brand. Consumers need to see that brands are both recognizing and adapting to market pressures. But brands are built upon an enduring belief and if customers stop believing, they will stop caring – a fate far worse than any short-term recession. 2008 has already seen the demise of some well-established brands like Circuit City, Lehman Brothers, Mervyn’s, ATA and Aloha Airlines, but also the emergence of new ones like Better Place and Twitter. To ensure their brands survive long enough to succeed in these challenging times, businesses must avoid losing sight of who they are and why their brands matter. In the recent words of Harley Davidson, “If 105 years have proved one thing, it’s that fear sucks and it doesn’t last long. So screw it, let’s ride.” |
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Achieving brand presence on social networking sites like YouTube, Facebook, Twitter and Bebo has become a heightened priority for most consumer brands. But do brands really belong there? These sites were designed for people, not products – to foster sharing, communications, relationships – and are highly personal to their users. Whether people actually want to “befriend” a brand remains to be seen. At first pass, it seems people are less likely to interact with brands on social networking sites than other online venues, despite some valiant efforts by brands like Intel, Pepsi, Target, and Tide. Over time however, these hesitations may fade, as brand presence becomes more commonplace, more rewarding, and more accepted. Those individuals that do opt-in as brand buddies clearly expect something in exchange for their friendship: financial discounts, inside information, sneak previews, competitions or incentives. In short, they want more out of the relationship than just being “friends”. Befriending a customer has a price; the question is how high is it?
As brands become more sophisticated in this space, expect to see more experimentation as they try to define what works for them. A good example is the site Generation Benz, by Mercedes-Benz. Essentially creating their own social networking site, Mercedes-Benz is tapping into its own community to target prospective customers and learn what they value. This interesting spin on the social networking phenomenon is capturing for Mercedes a passionate, engaged audience that will help shape the brand’s future. There is no question social networking is here to stay – what remains to be seen is how businesses will penetrate and weave this social fabric into their media mix to gain access to a more connected and expressive consumer. In 2009 expect to see more and more befriending as brands and consumers seek to define the rules and boundaries of social networks, and as importantly determine the metrics for measuring success in this new medium. |
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Creating a compelling, unique and defendable name is one of the most difficult tasks in branding. The reality is we are simply running out of available, real words and the legal ability to use them. So businesses are being forced to get creative. An emerging trend to help overcome this challenge is the increasing popularity of numbers to create numerical and alphanumerical brand names. An idea that started back with corporate brands like 7-Eleven, 3M or even product lines like 501 or 747. In addition to increased potential for trademark and URL availability, numerical and alphanumerical naming done well, can help a brand quickly achieve meaning, distinctiveness and memorability. Numbers with inherent meaning can actually be extremely effective at communicating a rich story relevant to its audience (just think of the clothing line Forever 21).
Numbers can work on many levels. Some enjoy global recognition like Xbox 360, which clearly defines the comprehensive reach of its gaming system. Others work more locally like 303 Magazine, named for the Denver Colorado area code and 7x7 magazine, which provides editorial on the happenings within the 7 square miles that make up San Francisco. Numbers can also be used to represent concepts or ideas within specific cultures and nations. The gas brand 76 was named for the year America gained its independence, imparting the brand with a sense of nationalism. In Chinese culture, the number 8, symbolizing prosperity, is often linked to companies’ brands, phone numbers and Web sites, while 4 and 7 are considered unlucky and thus strongly avoided. Numbers can also hold significance within a particular industry. The name of accounting firm 415 Group is a clear reminder of the April 15th tax day – equally significant for accountants and taxpayers alike. In telecommunications, five 9s (99.999%) depicts service reliability and is used extensively. In the gambling industry, lucky numbers or gaming references like online casino 32Red are highly valued. In the race to find new names in 2009, numbers may just be the answer – especially when reinforced with unique design and communications to help secure trademarks and build a meaningful brand story. |
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In a world filled with commodities, companies have long since used trademarks to protect their brands and eliminate consumer confusion – the basic tenet of trademark law. Trademarking names and designs is no new practice, but the investment, volume and aggressiveness with which companies are pursuing and protecting their brand assets today is. Trademark distribution broke a record number in 2008 with over 401,000 issued – many reflecting unconventional new types of intellectual property, like shapes, scents and sounds.
Apple has successfully proven that its unique configuration of generic shapes (a circle, square and rectangle) are recognized as the Apple iPod brand, and have recently been granted a trademark in the music player category. A simple line drawing used on Apple-approved iPod accessories has helped prove their case.
Companies are on the offense, securing every possible form of Intellectual Property – then aggressively defending their marks by tracking and pursuing potential infringement. Typical contracts today include terms like ‘throughout the known universe’ or ‘in perpetuity’. Expect the significant capital and resources invested annually in defending existing assets to increase as protecting valuable trademarks is cheaper than creating new ones. As always, big brands are taking their investments seriously. Engadget Mobile (a Web-based information site) was asked to promptly discontinue using the color magenta by T-Mobile, trademark holders of the bold color in the telecommunications category. Upset by the request, Engadget posted the cheeky matrix below portraying the lack of consumer confusion, yet acquiesced to the request anyway.
So what new types of IP will the patent and trademark office grant next? Perhaps, the weight of a mobile phone, the dimensions of a tire or the exact number of flakes in a cereal box? In 2009, the practice of protecting IP and trademarks will continue to expand and be even more aggressively defended. |
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In tough economic times a resurgence of commercially-driven nationalism inevitably occurs, with cries that buying American is the only way to rebuild the economy and the sense of patriotic pride that goes with it. Although buying 100% Made in the U.S.A. products and services could help counter the current recession, the reality is that with America’s rapid de-industrialization and high production costs, less and less manufacturing is actually being done in the U.S. Looking at the products produced by the Fortune 500, consumers can choose to buy U.S. brands, but those products are often sourced, manufactured or assembled overseas. This is a direct result of twenty years of American leadership in the growth of the global market. Although there are many frustrations with overseas production standards and quality controls, the cost savings undeniably provide greater value for the American consumer and greater profits for the American business.
So how can consumers do their part to fuel America’s economy? Other than supporting the U.S. brands that proudly create their products using solely American materials and employees, such as American Apparel, Burt’s Bees, Carhartt, Trek, KitchenAid, Maglite and Zippo, the consumer’s strongest role may be promoting the consumption and popularity of American brands. Much of the world is still enamored with American brands: Levi’s, Polo, McDonald’s, Starbucks. The onus will be on American companies to continue investing in the innovation behind their brands to maintain strong consumer appeal, at home and abroad. It’s not the manufacturing but the innovation and inspiration in which America is leading. So rather than Made in America, in 2009 expect to see much more in the way of Inspired, Created or Designed in America. American brands are proud of their heritage, values and products, but more importantly, the innovation that American brands bring to the marketplace will ensure their continued global success. This was written on a Macintosh computer, designed by Apple in California. |
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The role of the mobile phone is clearly changing. We’ve become used to increased functionality – cameras, music, games, the Web, etc. – as standard, but what’s happening now is changing not how we use the phone, but how it can use us. Phones are tools, keys that allow us to access and enjoy many new services. But keys work from both sides, and new technologies are enabling brands to connect with consumers directly and personally, wherever they are.
The most visible of these technologies is the growth of mobile couponing, which offers clear benefits for both consumers and brands. True, mobile couponing has been around a while, but changes in mobile usage behavior are now increasing its viability, value and adoption, following trends in Europe and Asia where it’s already thriving. Coupled with GPS technology, brands can now track and target consumers in the right place, at the right time. Imagine driving past a coffee shop and receiving a coupon for a free pastry with the purchase of a latté. Camera phones open the door to more proactive and creative mobile couponing tactics. For example, Crunch Gyms made the most of their call-to-action billboard and offered a free guest pass to anyone who brought in a snapshot of their outdoor advertisement. The next wave in mobile couponing will encourage customers to scan product barcodes and receive offers directly at the point of purchase. The beauty of these kinds of incentives? Consumers won’t just opt in, they’ll be the ones actively initiating the request. And, they’re timely, personal and trackable. Marketers can evaluate results and metrics almost immediately, and ideally evolve the transaction into a relationship. Cellfire, the mobile-couponing service, has reported mobile coupon redemption rates of 5-15%, much higher than the average 3% return on traditional printed coupons. Mobile coupons seem a sure-fire way to reach a generation of users who aren’t reading newspaper circulars and won’t go anywhere without their mobile phones. In 2009, use of these services will clearly increase, but as importantly, the way people use and think about their mobile phones will be what really continues to evolve. |
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Innovation has been the business buzzword for the last few years, challenging new thinking across every industry. But how are companies actually making innovation tangible? Some are using design as a vital component to invigorate the products and services they offer, and not to just look cool, but to reduce costs, improve sustainability, create differentiation and increase price premiums.
Apple uses design to secure a price premium on their products, proving that consumers will pay a higher price for well-designed products and services, particularly when coupled with a compelling and synergistic brand image. Nike is enabling consumers to realize their own innovative designs with its custom-designable Nike ID products – appealing to high-performance athletes as well as the fashion-forward. Using practical style as one of its core differentiators, Target has improved aesthetics and functionality across numerous everyday products from prescription medicine bottles to housewares. Their loyal consumers prove that design can drive preference and create a distinctive, fun brand personality that stands out in a crowded marketplace. Appliance manufacturers like Whirlpool and LG have injected smart and colorful design into everything from washing machines to refrigerators making household chores more efficient and a little less mundane. Johnson & Johnson has invested heavily in an internal design studio charged with building brand distinction and operational efficiencies into its designs. Beyond just differentiating its products, the studio emphasizes an improved sustainability approach to design and packaging with the use of environmentally conscious materials, combining real product innovation with an efficient design ethos. Although they may have different motivations and strategies, all brands are looking for ways to differentiate themselves. In 2009 expect to see more brands utilize design more effectively to deliver better products, services and experiences that also help to make the world a better place. |
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For years, brands have chased consumers, desperate to understand what they want and how they want it. Demographics, psychographics, market research, behavioral and segmentation studies have all exhaustively tried to get inside consumers’ heads. Well, brands have finally gotten what they wanted and they may not be able to turn it off anytime soon. A new wave of social media technologies are enabling consumers to interact with brands in the most direct and intimate way possible – by allowing them to sit in the driver’s seat.
Consumers are becoming inventors, advertisers, videographers, managers, evangelists, stylists, copywriters and critics. They have created ads for Dove, Heinz, Jeep, KFC and Mastercard, even a Super Bowl commercial for Doritos. They have helped develop new products for IKEA, Lego, Nokia, and Nespresso. They’ve influenced P&G’s robust research methodologies and provided insight on everything from airplanes to zippers. And everything they share is recorded, reviewed and blogged on. The engagement train has clearly left the station and there’s no stopping it. If you don’t already have an online user group, ideation site or creative competition you’re considered behind the times. But beware, this newfound intimacy with consumers doesn’t always work in one’s favor: Chevy’s user-generated video concept generated a significant number of negative responses, leaving a decidedly bad taste in the mouths of its executives. But a few false starts won’t stop this movement. From mass-market competitions to targeted user groups, brands are using social networks to go both broader and deeper. Dell runs both IdeaStorm and StudioDell, two idea generating sites inviting consumers to act as “brand advisors” to share, review, rank and help determine how Dell can improve their product and service offerings. And Dell isn’t alone – Cisco, Google, HP, Intel and Microsoft are all doing the same. The floodgates are open. 2009 is going to bring more consumer input and companies will need to learn to think and act differently about what they do with it. Just be mindful, consumers can be a brand’s strongest advocates and its harshest critics. |
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Companies have long been philanthropic, supporting organizations that reflect the values they believe in – not to mention, imparting goodwill to their brands. But recently corporate and consumer behavior has changed, further evolving the relationship between brands and giving. With the huge growth in awareness of the environment, the fact that the Internet has made the world smaller, and the realization that each individual’s behavior can make a difference, we are beginning to see social causes truly influencing consumer purchase decisions. Ethical Consumerism has arrived and businesses have noticed.
Consumers are bombarded with choices. Faced with two branded options, the one that offers them the opportunity to support their community or a good cause will increasingly win. Especially as economic pressures limit individuals’ ability to make outright donations to their favorite charitable organizations, consumers will be drawn to brands that help them effortlessly give back. More brands are catching on to this trend and offering such initiatives. They’re also making sure we know about it. Just as brands want to garner positive associations for their do-gooder efforts, likewise consumers are more boldly showing their support – in some cases by literally wearing their hearts on their sleeves. Project RED has enabled some of the world’s most sought after brands such as Apple, American Express, Starbucks, Gap, Microsoft and Hallmark to come together as partners, producing RED products for which 50% of profits are donated towards the distribution of antiretroviral medicine in Africa. Target has recently launched the Do 5% Good campaign donating five percent of its revenues (over $3 million per week) back to the communities in which it does business. eBay’s World of Good supports socially responsible shopping by enabling individuals from around the world to sell their ethical products globally – a growing $200 billion industry. Although these activities are generally considered positive, there are critics who claim the monies raised are nominal relative to the cost of advertising these initiatives – potentially duping consumers about their level of contribution. While those debates will continue in 2009, expect more brands to unite in efforts to raise awareness for social causes, giving consumers the opportunity to exercise their influence on the planet at the cash register. |
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Companies are being driven to find new and exciting ways to extend their brands, expand their customer bases and increase sales. Collaboration, often through ingredient branding (think Intel Inside) has always been a successful way to do this, but brands are now taking partnerships to the next level. These symbiotic partnerships enable brands to create new products that appeal to both their audience groups, thereby extending their reach and tapping into the loyalty of their combined consumers. Despite the temptation to jump into these perceived win-win partnerships, companies must be highly selective and evaluate their brands’ personalities and perceptions to ensure a complementary fit and mutually beneficial proposition.
A good example is that of Nike + iPod developing Nike+. Both brands realized the commonalities between members of their target groups, an on-the-go audience interested in enjoying their music while they exercise. Nike knew that their customers would benefit from integration with the iPod product and iPod was interested in the loyal customer base of the Nike brand. Both brands possess a similar attitude that complemented each other. The challenge was to create a new product that offered a unique set of benefits not offered by the two brands individually. Nike reported a profit rise of 8.1% the quarter Nike+ launched. But success, even for strong brands, isn’t always guaranteed. Apple’s first foray into the mobile phone market – a disappointing integration of iTunes into the Motorola ROKR – demonstrates that being willing isn’t enough. Similar partnerships include digital movie services between Xbox and Netflix, and the ultra chic mobile phone developed by LG and Prada. Strong partnerships can translate into strong sales. Ford and Microsoft’s development of its voice technology, SYNC, saw huge increases in consumer demand and will be installed in over 1 million cars in 2009. Undoubtedly, more partnerships will be developed in 2009, with leading brands looking to strengthen their market dominance and maintain relevance in what will be a more competitive economic environment. |
Branding in 2009 will need to be especially responsive and flexible, adapting to rapid changes in the economy, technology, and society. Consumers and businesses will be more demanding and more involved – individually, nationally and globally. The trends discussed here are just some of the opportunities and threats facing businesses in the immediate future. Download a prinatable PDF Version
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There are 8 comments. Some excellent insights - great read Posted By: Jan Perry | February 12, 2009 3:22 AM It's interesting to compare how some brands get it right and some don't, even when using the same tactics. You included good examples Posted By: Tom Warren | February 13, 2009 13:08 PM Love the site. Very nice and informative. Posted By: Daren Darrow | February 17, 2009 16:48 PM A good read and interesting look at how we influence brands just as much as they can influence us. Posted By: Regan Crawford | February 18, 2009 07:03 AM I wanted to ask for permission to link to your website. No reprinting nor reproducing but only linking to the website through emails shared with key people in our organization. Posted By: Leng | February 20, 2009 10:01 AM Leng - Yes, of course you can link to the site. Thanks for asking, even though it wasn't necessary. Posted By: Seth (SALT Admin) | February 20, 2009 10:49 AM What are your thoughts on the positioning of brand managers in advertising firms? Are advertising firms on the outs or are companies now telling advertising agencies what to do given the influx of consumer feedback? Anyone have any thoughts out there? Posted By: Cherissa Adams | May 7, 2009 5:50 AM Really informative and to the point...its a top site!!! Posted By: Shaun Smit | May 11, 2009 10:14 AM |

